Terms of Service

Last updated: December 2024

1. Overview

These Terms of Service ("Terms") govern your use of services provided by WP Dublin ("we," "us," or "our"). By engaging our services, you ("Client") agree to be bound by these terms.

2. Services Offered

We provide four main categories of services:

We do not provide branding, logo design, social media management, or paid advertising.

3. Access Requirements

For Maintenance Services

To provide ongoing maintenance services, we require:

• Satellite/Monitoring Plugin Installation: We need to install a monitoring plugin on your website to track performance, uptime, and security issues
• Access Requirements: Either hosting control panel access OR FTP/SFTP credentials
• WordPress Admin Access: Administrator-level access to your WordPress dashboard

For Emergency Services

For emergency fixes and troubleshooting, we require:

• Immediate Access: Either hosting control panel access OR FTP/SFTP credentials
• WordPress Access: Administrator-level access to WordPress (if applicable)
• DNS Access: May require access to domain DNS settings for certain issues

For the Technical SEO & Get Found Audit

To carry out an audit, we require:

• Google Search Console: read access, or permission to set it up on the Client's behalf
• Google Business Profile: read or manager access, where the Client has a profile
• WordPress Admin Access: administrator-level access, where on-site checks are in scope
• Hosting Access: optional, required only for server-level checks

The audit is a written deliverable. Implementation of the recommended fixes is not included and is quoted separately if the Client asks us to carry them out.

4. Client Ownership and Rights

Ownership

For all work we carry out:

• Client owns 100% of the website and all custom code we write for it
• Client retains full ownership of domain name and hosting throughout
• No proprietary systems or vendor lock-in mechanisms
• Audit reports and documentation are the Client's to keep, share, or give to another developer
• Client has full rights to modify, transfer, or work with other developers at any time

Credentials and Access

Upon project completion or service termination:

• All login credentials transferred to client
• Complete documentation provided
• No ongoing access requirements unless specifically contracted for maintenance

5. Payment Terms

Maintenance Services

• Monthly billing at €49 per month
• Payment due at the beginning of each month
• Service can be cancelled with 30 days notice
• No long-term contracts required

Emergency Services

• Fixed rate of €250 per emergency
• Payment due upon completion of work
• Scope clearly defined before work begins

Technical SEO & Get Found Audit

• Fixed rate of €450 per audit
• Payment due on delivery of the report
• Scope agreed in writing before work begins
• The free 5-point visibility check carries no charge and no obligation

6. Service Limitations and Responsibilities

Backup Services

Website backups are included in maintenance plans but are subject to:

• Available storage capacity on your hosting account
• Website size and usage limitations
• Hosting provider backup policies

Server Software Updates

We provide guidance for server software updates (PHP, MySQL, OS) but:

• Actual server updates must be performed by hosting provider or system administrator
• We provide step-by-step guidance and recommendations
• Client is responsible for coordinating with hosting provider

CDN Configuration

We provide guidance for CDN services (Cloudflare, Bunny CDN) including:

• Configuration recommendations
• Optimization suggestions
• Performance enhancement guidance

7. Client Responsibilities

Clients are responsible for:

• Providing accurate and timely information
• Maintaining secure passwords and access credentials
• Backing up any critical data before major changes
• Coordinating with hosting providers for server-level changes
• Providing necessary access as outlined in Section 3

8. Liability and Warranties

While we strive for excellence in all services:

• Services are provided "as-is" without warranties of any kind
• We recommend clients maintain their own independent backups
• Our liability is limited to the amount paid for the specific service
• We are not responsible for third-party service outages or issues

9. Service Termination

By Client

• Maintenance services can be cancelled with 30 days written notice
• No cancellation fees or penalties
• Final month is not prorated

By WP Dublin

We may terminate services for:

• Non-payment after 30 days
• Violation of these terms
• Abusive or unprofessional conduct
• 30 days written notice for any reason

10. Support and Communication

• Response time: Within 24-48 hours for maintenance clients
• Emergency services: Response within 4-8 hours during business hours
• Audit clients: follow-up questions on the report answered by email at no extra charge

11. Modifications to Terms

We reserve the right to modify these terms with 30 days notice to existing clients. Continued use of services after modification constitutes acceptance of new terms.

12. Governing Law

These terms are governed by Irish law. Any disputes will be resolved in Dublin, Ireland.

13. Contact Information

For questions about these Terms of Service:

• Contact Form: Get in Touch

By engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.